This policy applies to Granet Pro subscriptions bought by businesses in Pakistan and the United Kingdom. Granet Pro is operated by Granet Technologies, Lahore, Pakistan. It forms part of our Terms of Service.
Cancelling your subscription
There are no long-term contracts and no cancellation fees.
To cancel, email contact@granetpro.com or message us on WhatsApp. We confirm your cancellation in writing.
Your plan stays active until the end of the billing period you have already paid for. It then stops renewing, and you are not charged again.
Before your access ends, we can give you an export of your business data on request.
Refunds
Monthly plans: fees for a billing period that has already started are not refunded. Cancelling stops the next charge.
Annual plans: the annual prepayment covers the full year at a discount. Cancelling stops the plan from renewing. Unused months are not refunded unless we have agreed otherwise in writing.
One-time setup fees: these are not refundable once setup work has started, because they pay for work already done for you.
Billing errors: if you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the incorrect amount in full.
Nothing in this policy limits any rights you have under the law of your country.
How to request a refund
Email contact@granetpro.com within 30 days of the charge. Include your business name, the date and amount of the charge, and the reason for your request. We reply within 3 business days. Approved refunds go back to your original payment method, in the currency you paid (PKR or GBP), and usually arrive within 5 to 10 business days.