Terms of Service

These terms apply when you use www.granetpro.com or subscribe to the Granet Pro platform. Granet Pro is operated by Granet Technologies, 274-Y 1st Floor, Street 10, DHA Phase 5, Lahore, Pakistan ("Granet Pro", "we", "us"), and serves businesses in Pakistan and the United Kingdom. By using the website or the service you accept these terms. Where a customer has a signed service agreement with us, that agreement prevails over these terms if they conflict.

The service

Granet Pro is an offline-first point-of-sale and business platform for restaurants and retail businesses in Pakistan and the UK: billing, kitchen routing, inventory, analytics, loyalty, HR and financial reporting, with optional PRA/SRB/FBR integration add-ons for Pakistani customers. Feature availability depends on the plan you subscribe to.

Subscriptions & billing

• Plans are billed per branch, monthly in advance, at the prices shown on our pricing page or as agreed with you in writing. Customers in Pakistan are billed in Pakistani Rupees (PKR). Customers in the United Kingdom are billed in British Pounds (GBP).
• Card payments are processed securely by Stripe. Your subscription renews automatically each billing period until you cancel.
• There are no long-term contracts. You can cancel at any time. See Cancellation & refunds below and our full Refund Policy.
• Annual prepayment discounts, hardware, onboarding and integration add-ons are as agreed at the time of purchase.
• We may change plan prices with prior notice; changes apply from your next billing period.

Cancellation & refunds

You can cancel your subscription at any time by emailing contact@granetpro.com or messaging us on WhatsApp. Your plan stays active until the end of the billing period you have already paid for. It then stops renewing, and you are not charged again. Monthly fees already paid are not refunded, except where our Refund Policy says otherwise or the law requires it.

Your data

Business data you enter into Granet Pro (sales, inventory, staff, customers) remains yours. We process it only to provide the service. On cancellation we can provide a reasonable export of your data on request. Our handling of website visitor data is described in the Privacy Policy.

Acceptable use

You agree not to misuse the service — including attempting unauthorised access, reselling the service without our written consent, using it to break the law, or interfering with its operation. Tax-authority integrations (PRA, SRB, FBR) transmit the data your business generates; the accuracy of your tax filings remains your responsibility.

Availability & warranty

The offline-first design keeps billing running through internet outages, and we work to keep cloud services available at all times, but the service is provided "as is" and we do not promise uninterrupted or error-free operation. We are not liable for indirect losses (lost profits, lost data caused by factors outside our control, business interruption). Our total liability for any claim is limited to the subscription fees you paid us in the three months before the claim.

Intellectual property

The Granet Pro software, website, brand and content are our property. Your subscription gives you a licence to use the service for your business while your subscription is active — it does not transfer any ownership.

Governing law & changes

These terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction. We may update these terms; the current version is always on this page with the date above. Questions? Email contact@granetpro.com, reach us on WhatsApp at +92 336 4667631, call our UK line on +44 7940 901364, or use the contact page.

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