Terms of Service

These terms apply when you use www.granetpro.com or subscribe to the Granet Pro platform, operated by Granet Technologies, Lahore, Pakistan ("Granet Pro", "we", "us"). By using the website or the service you accept these terms. Where a customer has a signed service agreement with us, that agreement prevails over these terms if they conflict.

The service

Granet Pro is an offline-first point-of-sale and business platform for restaurants and retail businesses: billing, kitchen routing, inventory, analytics, loyalty, HR and financial reporting, with optional PRA/SRB/FBR integration add-ons. Feature availability depends on the plan you subscribe to.

Subscriptions & billing

• Plans are billed per branch, monthly in advance, in Pakistani Rupees, at the prices shown on our pricing page or as agreed with you in writing.
• There are no long-term contracts: you can cancel any time and your subscription simply does not renew for the next billing period. Fees already paid for the current period are not refunded unless we agree otherwise in writing.
• Annual prepayment discounts, hardware, onboarding and integration add-ons are as agreed at the time of purchase.
• We may change plan prices with prior notice; changes apply from your next billing period.

Your data

Business data you enter into Granet Pro (sales, inventory, staff, customers) remains yours. We process it only to provide the service. On cancellation we can provide a reasonable export of your data on request. Our handling of website visitor data is described in the Privacy Policy.

Acceptable use

You agree not to misuse the service — including attempting unauthorised access, reselling the service without our written consent, using it to break the law, or interfering with its operation. Tax-authority integrations (PRA, SRB, FBR) transmit the data your business generates; the accuracy of your tax filings remains your responsibility.

Availability & warranty

The offline-first design keeps billing running through internet outages, and we work to keep cloud services available at all times, but the service is provided "as is" and we do not promise uninterrupted or error-free operation. We are not liable for indirect losses (lost profits, lost data caused by factors outside our control, business interruption). Our total liability for any claim is limited to the subscription fees you paid us in the three months before the claim.

Intellectual property

The Granet Pro software, website, brand and content are our property. Your subscription gives you a licence to use the service for your business while your subscription is active — it does not transfer any ownership.

Governing law & changes

These terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction. We may update these terms; the current version is always on this page with the date above. Questions? Reach us on WhatsApp at +92 336 4667631 or via the contact page.

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